Robert White

As with any relationship, communication is key. Communicating intentionally with your vendors and treating them like your team will go a long way building important trust for you both to get the most of the relationship. A vendor worth keeping around will go a long way to do the same for you!

Consider seeking an IT operations and cybersecurity platform rather than individual point solutions. A platform can provide a single pane of glass to manage all of your operations and cybersecurity needs, saving you money on training your team for multiple vendors/point solutions, let alone the costs of each solution individually.

The adage holds true that humans are the weakest link in even the most robust security chain. Despite advanced technologies and policies, the susceptibility of individuals to sophisticated attacks, social engineering, errors, and lapses in judgment remains a persistent challenge for security teams to overcome. Addressing this requires not only technological safeguards but also a comprehensive approach that includes continuous education, awareness training, and fostering a security-conscious culture within an organization. Most research suggests that the security culture must start at the top, which may require specialized training for your C-suite or other leaders to drive and support the trainings in your organization.

Planning is one of the most important aspects of the transition. Without a thorough plan, the transition will likely run into many costly setbacks, even to the point of devolving the client relationship. During the planning process, prioritize communications with your client to ensure they are aware with the process every step of the way, which can help reduce unwanted surprises, increase your client's buy-in during the process, and identify any other issues you could have missed.

When training customers or team members, it is exceedingly important to understand the trainees and environments. An in-depth knowledge allows you to target specific pain-points or use-cases that may only be brushed over in a standard, customized training session. Customizing your trainings allows for room to point out specific update change notes that may directly impact the trainee or their environment.

Scalability is pivotal when choosing IT automation software. Whether supporting a small or expansive user base, envision the tier above. Ensure the software seamlessly adapts to higher levels, safeguarding against possible growth-related setbacks. Anticipating scalability is not just meeting current demands but also future-proofing. Making wise investments today will help prevent reevaluation and wasting of resource during future expansion. View scalability as a strategic imperative for harmonious evolution with your team's organizational dynamics. Choose an appropriately aligned solution with growth in mind for lasting efficiency.